Crawford-Skinner Agency retains its Best Practices status, once again becoming a part of an elite group of independent insurance agencies around the United States. This status comes by participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) Best Practices Study group. The annual survey and Study of leading independent insurance agencies documents the business practices of the “best” agencies and urges others to adopt similar practices.
“Crawford-Skinner Agency is proud to be recognized again as one of the best agencies in the business,” says Brian Skinner, Crawford-Skinner Agency president. “Since my grandfather founded the agency in 1944, we have consistently provided the best possible service to our clients. We look forward to continuing our legacy of service for years to come.”
The Crawford-Skinner Agency was founded in 1944 and can offer insurance products from a number of different companies including Auto Owners, Progressive, Liberty Mutual, and many more.
Since 1993, the Big “I” and Reagan Consulting, an Atlanta-based management consulting firm, have joined forces to study the country’s leading agencies in six revenue categories. The agencies comprising the study groups are selected every third year through a comprehensive nomination and qualifying process and awarded a “Best Practices Agency” designation.
The agency was nominated by either an IIABA affiliated state association or an insurance company and qualified based on its operational excellence.
The selected Best Practices agencies retain their status during the three-year cycle by submitting extensive financial and operational data for review each year. This is the second year of the current three-year study cycle, where over 2,600 independent agencies throughout the U.S. were nominated to take part in the annual study in 2022, but only 287 agencies qualified for the honor.
To be chosen, the agency had to be among the 35-45 top-performing agencies in one of six revenue categories.
Editor’s Note: Founded in 1896, the Independent Insurance Agents & Brokers of America (the Big “I”) is the nation’s oldest and largest national association of independent insurance agents and brokers, representing more than 25,000 agency locations united under the Trusted Choice brand. Trusted Choice independent agents offer consumers all types of insurance—property, casualty, life, health, employee benefit plans and retirement products—from a variety of insurance companies.
Take a look around Pell City, and chances are the good works you see in just about every corner result from people serving others for a greater good. In these parts, they call them Rotarians, where the principle, “service above self,” guides their actions.
See for yourself.
A nurse, a doctor and staff now tend to patients at a community clinic, a scene unaffordable for so many and non-existent just a few years ago.
A food pantry is well-stocked, giving those in need an opportunity to feed their families during hard times.
An adult learns to read for the first time through a literacy program, and high school students are learning to help one another cope with depression and suicide through creative, powerful podcasts.
Meals are delivered to first responders on the job as a thank you for jobs well done.
A museum opens, capturing the oral histories of the city’s citizens before their voices are lost to subsequent generations.
The list is long. The needs are longer. That’s why Pell City Rotary Club dedicates its efforts to serving the community year after year, acts that have been ongoing since 1974 when a group of business leaders founded the club with only 25 members.
Today, membership has more than tripled, and the growth continues. So does their service.
Tennis tournament a fun event for all ages
In many instances, Rotarians roll up their sleeves and go to work, volunteering for a variety of causes – building a playground, stocking the shelves at the food pantry, helping with local festivals or donating a pint of blood.
They also serve by raising funds for thousands of dollars in grants designed to make the community a better place. Those grants are funded by three major fundraisers and an endowment begun by a Rotarian who envisioned the club’s potential impact.
The Father-Daughter Dance headed by Rotarians of the Year, Blair Goodgame and Meg Clements, is a source of tremendous pride and anticipation throughout the city. Little girls spend quality time with their ‘dates’ – their daddies – for a magical evening. And the smiles seen throughout are memories that last a lifetime.
The Pell City Rotary Charity Golf Tournament Ray Cox Memorial, now in its 43rd year, is a coming together of golfers, sponsors and Rotarians to raise much needed funds for worthwhile causes throughout the city.
And the tennis tournament each October operates much the same way – bringing players, sponsors and Rotarians together to provide strong foundations upon which worthy projects are built across Pell City’s landscape.
Rotary’s newest community effort to promote Rotary and to involve the entire family to prepare the Christmas season is the Pell City Rotary Club Family Fun 5K Run fundraiser to benefit the newly reopened Sherrif’s Boys Ranch. The run will be held at Lakeside Park in December 2023.
The run event is yet another example of seeing a need and finding a way to fill it.
While Rotary Club of Pell City is like a melting pot of men and women who hail from different backgrounds, careers and cultures, they make good things happen throughout the city because of their common desire to serve others.
“We cannot say enough about the financial support our community lends to our efforts,” said Rotary President Serge Brazzolotto. “Because they give, we can give. And when we invest in projects throughout our city, whether it’s volunteering or providing funding, the quality of life is enhanced and our community becomes a better place to live, work and raise a family.”
Just take a look around, and you’ll see just how Rotary, working together with the community it serves, fulfills that guiding principle year after year.
Ashville Library celebrating five decades of service
Story by Scottie Vickery Photos by Richard Rybka
When you consider what a public library has to offer residents, the most obvious answer is books.
If, however, you ask Paula Ballard and Gail Walker what the library in Ashville offers their community, they give a completely different answer. The most vital gift it provides, they say, is connection.
The McCain Memorial Public Library in Ashville, formerly known as the Ashville Public Library, turned 50 last month, and Ballard and Walker were among the many who celebrated its five decades of connecting patrons to information, book lovers to adventure and people to people.
“The town of Ashville is surrounded by rural communities, and people do come here to make connections,” said Walker, who lives in Shoal Creek Valley and is on the library’s board of directors.
Children’s reading area
Ballard, who has served as the library’s director for nine years and is only the ninth librarian in its 50-year history, said it’s not unusual for older residents to spend time in the library visiting with each other. “For some, it may be the only time they see other people that day,” she said. Ballard loves watching young mothers connect with each other while their children become friends during story time and other activities.
The library, one of seven in St. Clair County, moved to a new and larger location last year and offers nearly 18,000 items for circulation. In addition to books, there are DVDs, magazines, audiobooks, board games and learning tablets for children. They offer programming for adults as well as children, and many residents who don’t have access to a computer or who have spotty Internet service make use of the facility’s computer stations.
“We fill a lot of needs, so we’re more than just books,” Ballard said, adding that she provides computer assistance every day. “You can’t walk in and apply for a job on paper anymore; you’ve got to do it online. We scan, make copies and fax so people don’t have to drive to Gadsden or Birmingham. We have DVDs because not everyone has reliable streaming. We have people who sit in the parking lot to use Wi-Fi even when we’re closed.”
The first chapter
Although those who worked so hard to make the town’s library a reality in 1973 couldn’t have known the many ways the library would change lives in 2023, chances are good they would be pleased with the impact it makes. After all, their goal from the very beginning was to “improve the environment of our town.”
Members of the Ashville Garden Club got the ball rolling in the summer of 1972, according to a narrative written by Mattie Lou Teague Crow, who served as the Garden Club’s Environmental Improvement Program chair at the time and later became the first librarian. Ballard discovered the narrative in an old scrapbook during last year’s move.
Until then, the “library” consisted of several shelves of books provided by the Alabama Public Library Services, and they were housed in the Town Hall. One employee worked one afternoon a week, checking out books and writing overdue notices. The town clerk was responsible for the books the rest of the time.
“The collection had grown and was crowding the town’s office space,” Crow wrote. “The Garden Club had enjoyed a rewarding experience with our House Pilgrimage in 1972. Our bank account reached an all time high, and we were searching for a worthwhile activity.”
After meeting with the mayor and Town Council, it was eventually determined that the library could be housed in the previous Town Hall building, which had been empty for several years. Before it was over with, members of the community joined forces to make the project a success, and in a bit of foreshadowing, they built connections while they worked together.
According to Crow’s narrative, the town purchased two library tables, a desk, typewriter and filing cabinet, and the Garden Club members “reworked an old desk and chairs given by one of the schools.” They also provided new shelving, magazine racks and a card catalog cabinet. Local civic clubs bought sets of encyclopedias, and the mother of a soldier (James Robert Heard, Jr.) who was killed in Vietnam, donated the flag that was draped on his casket. In addition, local artists displayed their works at the library.
“By the time we were ready for our Open House, the entire town had become involved in our project,” Crow wrote.
Move-in day was Sept. 1, 1973. “The place had been made lovely with soft green walls, wall to wall carpet, new lighting and year-round air conditioning,” Crow added. “In a few days, all was in apple-pie order and the public began using the new library.”
Happily ever after
While that first library served Ashville well for decades, history has a way of repeating itself. In recent years, the library had begun to outgrow its space, parking was limited on the downtown square, and the city owned a building on US 231 that had been empty for a few years.
In addition to city funding, a generous donation from David and Louisa McCain, made in honor of the four generations of McCains who have called Ashville home since 1878, helped bring the project to fruition. The McCain Memorial Public Library opened in April 2022.
In addition to an ever-growing collection of books for adults, teens and children, there are study rooms and a computer lab. A grant from the Alabama Public Library Service, made possible by the Library Services and Technology Act, will allow the library to soon have six new computers for public use, a new staff computer, catalog station, and an iPad station for the children’s area.
Programming has grown, as well, with the library’s multi-purpose room. Larger events, like the annual Father-Daughter Dance fundraiser, are held offsite but having a dedicated space for programs has opened up a world of possibilities, Ballard said.
For adults, there’s a Book Club and weekly exercise classes. A group meets to crochet together twice a month, and adults and teens have enjoyed events like Harry Potter Trivia Night, ceramics classes, a beekeeping program, henna tattoo class and a hair tinsel tutorial.
In addition to weekly story time on Tuesdays at 10:30, children enjoy the summer reading program, which continues to grow in popularity. During the summer, kids enjoyed a variety of activities, including science demonstrations offered by the McWane Center, a visit from a llama, a rock painting activity and reading to dogs as part of the Greater Birmingham Humane Society’s Reading Buddies program. A monthly Lego Club is a big hit, and students’ creations are displayed each month between meetings.
“We’re proud of our new facility and what it enables us to do,” Ballard said. “We wanted this space to be inviting and cozy but look new and fresh. You want people to leave happy and wanting to come back.
Walker and Ballard, both avid readers, hope that children visiting the library today develop the same love for books they’ve enjoyed.
“I’ve always loved books,” Walker said. “My sister and I would each check out the maximum number of books, and then we’d share. It always opened up our imaginations. I think a love of reading is the single most important thing a child can have to be successful. If you can read, you can do anything.”
Ballard’s mother, Susan Kell, was the librarian at Ashville Elementary School for years, so reading has always been a part of her life. “I remember coming to the library all the time in the summers,” she said, adding that she feels fortunate that reading a wide variety of genres is now part of her job. “I read everything from young adult fantasy to psychological thrillers to romantic comedies.”
Knowing that Ballard is now guiding a new generation of readers would likely make Crow – Ballard’s great-aunt – proud. In fact, the words Crow wrote in 1973 still reflect the impact the library continues to have on the community she loved so much.
“Without a doubt, the library has improved the environment of this whole community,” Crow penned. “First it has furnished reading materials for inspiration and information and entertainment to people in every walk of life. It has brought civic groups together in greater harmony and cooperation. It has become one of the leading institutions for our small town, and our citizens are appreciative of the services.”
I sometimes wonder the secrets these old quilts keep or the stories they would tell if they could speak …
What hand-me-down wisdom would they impart? Would they speak to us of love? Of heartbreak? Of loss? Would they tell us their truths and testimonies? Or wrap us in words of encouragement and hope on hard days?
It’s hard for an artist to separate their heart from hand. Feelings naturally find their way to fingertips. Emotions inevitably sewn into stitches and pieced together into a patchwork of patterns bound together to cover and comfort future generations. And perhaps that’s the real beauty of them … Quilts do more than keep us warm. They hold history. They keep us connected. They are a bridge between the past and the present. A patchwork of patterns and colors pieced together by day or under lamplight glow by hands future generations would never know.
In the photo: Colt Swindall, son of Dylan and Amber Swindall
– Mackenzie Free –
Wife, mother, photographer & current resident of the unassumingly magical town of Steele, Alabama
Dr. Rock Helms continues focus on moving health care forward
Story by Roxann Edsall Photos by Mackenzie Free
He’s written plenty of prescriptions in his 24 years as a physician. Perhaps none has been quite as wide-reaching as the plan Dr. Rock Helms wrote for Pell City residents outlining how he would alleviate the pain of having to drive to Birmingham to see a medical specialist.
Two years after beginning his family medical practice with Baptist Health Systems, Dr. Helms, along with Dr. Bill McClanahan and Dr. Carl Frosina, opened a new medical clinic they named Northside Medical Associates. Since their opening in 2001, the facility has grown from those three doctors to 25 primary care providers.
While the increased number of primary care providers has been helpful in keeping up with the city’s growth, what has made the clinic most impactful is their partnership with subspecialties and the access to advanced care imaging available right in Pell City. No longer does a patient have to see a doctor here, then be referred to a Birmingham doctor for further treatment by a specialist.
Formerly Northside, Complete Health is a
major medical facility in Pell City
The expanded care has made a huge difference for those needing medical care in the area. “There were times as administrator for Northside that I had to stop seeing patients because there just wasn’t time to run the clinic and to see patients,” said Helms. “It was a very busy time.” The partnership sold Northside to Complete Health in 2020, allowing Helms to return to his patients.
Long-time patient and Pell City attorney John Rea appreciates Helms’ dedication and the vision he had in expanding the community’s healthcare options. “His vision has been transformative for the Pell City area,” says Rea. “He and the others grew a medical operation from a small primary care practice to now becoming a partner with other specialties. Now we can just go down the road to see a cardiologist or other specialist. It’s remarkable.”
Helms has been a part of the community since his parents, Ron and Joanne Helms, moved the family to Pell City when Rock was in second grade.
He graduated from Pell City High School in 1988 and graduated from the University of Alabama. He earned his medical degree from the University of South Alabama. After a residency at the University of Alabama, Dr. Helms returned to Pell City to his extended family. “If I hadn’t,” he jokes, “they probably would have disowned me.”
Helms and his wife, Jennifer, are the parents of seven children, four of whom are adopted. They also have two grandchildren. Family is very important to him, so he makes a point to take time off to spend with them. He is very close to his parents, who still live in Pell City, and to his mother-in-law, Sarah Rhodes, also from Pell City.
While his parents inspired him in many ways, Helms’ inspiration in the medical field was and continues to be Dr. Bill McClanahan. “He inspired me to become a doctor and remains my mentor to this day,” says Helms.
Helms describes himself as a “country doctor.” Living in a smaller town affords him the opportunity to really get to know his patients and to serve the community where he grew up. “The people in Pell City are the people who made me who I am today. I enjoy knowing my patients as completely as I can,” says Helms. “It’s a more personal relationship.”
“I know him as my doctor and as a client,” says Rea. “But I also consider him a friend. I think his strongest attribute as my physician is his willingness to take the time to listen to me.”
“Listening,” Helms agrees, “is an important part of the job, if you do it right.” Recently, he listened as a terminally ill patient confided that she did not have family to guide her through her end-of-life decision-making. “I was able to help guide her through parts of that process,” he said. “Being able to help people through life-altering events is a gift.”
Helms’ patients include many of the people he grew up with, including former teachers and classmates. “One patient I see I went to college with,” Helms says with a smile. “I still aggravate him about cheating us out of money at poker in college!”
“I think practicing medicine in your community makes you do a better job as a physician,” admits Helms. “When you’re serving the community you grew up in, and are still a part of, you know you’re going to give everything. You go the extra mile for people you are close to. I think it conditions you to try harder and makes you a better doctor.”
Dr. Rock Helms and local attorney John Rea
Lizzie Jones is one of those patients Helms credits with making him a better doctor. He looks forward to catching up with her during her appointment. “She comes with Fred, her husband of 63 years. She was a dedicated professional cook for 30 years at the nursing home in Cook Springs. She comes to her appointments dressed for church, complete with a fancy hat,” Helms says. “The whole office staff looks forward to her visits and her beautiful, warm smile. She always has a wonderful attitude, no matter what adversity she has faced.”
It’s a very gratifying job, Helms says, unlike some other jobs he has had. “I’ve worked in the corporate world, where you don’t always get that,” he says. He recalls being on call one night and receiving a call while eating dinner with his family. “An emergency room doctor calls me about help with a patient. I started to have him transfer her to Birmingham, but instead, I went in to see her. She had had a heart attack. I sent her by helicopter to Birmingham and she made it through. I got to see her for her six-month checkup, and she established me as her primary doctor. She’s been my patient ever since.”
When he’s not working at the clinic or hanging out with family in Pell City, he can be found on his bulldozer or tractor or hunting on his land in Lowndes County in South Alabama. “It’s where I go to de-stress. It’s definitely in the country,” Helms says. “You have to drive 17 miles for a bag of ice!”
Rea sums up Helms’ success as a combination of personality and commitment to both community and patient care. “He could have gone anywhere to practice medicine and probably had an easier path than the one he chose. But at his core is that commitment to community.” Pell City has benefited from that commitment to expanding the medical options locally.
Helms says his second-choice career was meteorology. Fortunately for the St. Clair County area, his first choice seems to be working out just fine.
Story by Elaine Hobson Miller Photos by Graham Hadley and submitted by Ascension St. Vincent’s
Ascension St. Vincent’s St. Clair may have begun life as an in-patient facility. But by keeping up with technology and the latest in surgical techniques, the Pell City hospital has built a reputation as a go-to place for outpatient surgeries, too.
“I would say that we are a leader in outpatient surgeries,” says Lisa Nichols, hospital administrator. “We have excellent patient satisfaction and quality scores. Our outpatient volume continues to grow. “
Ascension St. Vincent’s St. Clair’s surgical services department has provided care to more than 5,500 patients in the past 12 months, with that breaking down to 2,691 outpatient surgeries, 171 inpatient surgeries, 706 infusion treatments and 1,932 GI procedures.
Surgeons who use the hospital are able to perform total joint replacements as outpatient procedures. Patients come in five to seven days before surgery, to meet with a pre-admission testing nurse to make sure that all the patient’s needed resources are ready when they go home, Nichols says. “Before the total joint patients have surgery we want to make sure they have everything they need so they can successfully recover at home.”
Ascension St. Vincent’s main entrance
Stacey Wachs, director of Surgery Services, says that in most cases, “We encourage patients to go home in one day.” Even total hip replacement and knee replacement surgeries no longer require overnight stays, unless the patient has other health concerns that the doctor wants monitored.
While physical therapists are lined up to make in-home visits the day after patients arrive back home, therapy actually starts before they leave the hospital. “We make sure they are up and walking the day of surgery,” Wachs says. “We have the patient’s caretaker come with them when they have their surgery, so they will know how to assist the patient when they get home.”
Same-day surgery involves many more operations than hip and knee replacements, though. Colonoscopies, cholecystectomies, appendectomies, mastectomies, thyroidectomies and colon resections are just a few examples. Many surgeries that used to require several days follow-up care in the hospital are often less invasive now. Some are handled through laparoscopy, which cuts down on recovery and healing time. “Patients themselves are wanting to go home as soon as possible,” says Nichols. “It’s better for them psychologically, too. Once they are home, we make follow-up calls to keep up with their progress.”
Having an outpatient surgical procedure can be a less expensive option than a surgical procedure that requires a hospital stay, Nichols says. “Of course, the patient’s insurance coverage determines the amount the patient is required to pay.”
Around 30 staff members are at work in the Same-Day Surgery (SDS) department on the high-volume days of Tuesdays, Wednesdays and Thursdays. That number includes doctors, nurses and technicians who not only do surgeries but a whole lot more, such as infusion services and monitoring patients after their procedures.
“We have 10 SDS rooms that we use to get patients ready for their surgery, for those needing outpatient infusions and for the final stage of recovery prior to being discharged home,” Nichols says. “We also have one GI procedure room, three ORs (operating rooms) and a recovery room with eight bays.”
“We’re not a small-town hospital,” Wachs says. “We have the latest equipment and doctors who come here from Birmingham, Anniston and other cities for their procedures. We updated the systems in our GI lab recently, and doctors come to me daily about other possible upgrades they would like to see. We have a wish list.”
Robots that assist physicians with minimally-invasive surgeries are high on that list. “I think this facility has been kept up well,” Nichols says. “A lot of our employees live in this county and have pride in this facility.”
A new beginning
Ascension St. Vincent’s St. Clair opened on Veterans Drive near the Col. Robert L. Howard State Veterans Home in December 2011. In its first incarnation, it was in a now-demolished facility on the opposite side of I-20.
Surgical scheduler Latasha Kidd at the check-in area for same-day surgeries
Nichols has been administrator there for eight years, while Stacey Wachs has spent her entire 25-year medical career at the hospital, including her time at its former location. Both Nichols and Wachs are registered nurses.
Contrary to what much of the public believes, Ascension did not buy out St. Vincent’s hospitals. Ascension has been the parent company to St. Vincent’s hospitals in Birmingham, Oneonta, Clanton, St. Clair County and throughout the U.S. since their inception, but only recently began branding them with the Ascension logo.
“Outpatient surgery at St. Vincent’s St. Clair bridges the gap between efficiency and patient care,” says Dr. George Crawford, a general surgeon who uses the hospital. “They have found a way to treat patients respectfully and how they deserve to be treated, while at the same time being efficient and effective in preparing them for their surgical procedure.”
