Broad focus meeting
patient’s needs
Story by Eryn Ellard
Photos by Graham Hadley
Submitted photos
It is no secret by now: 2020 has been met with great adversity and trial as a pandemic gripped the world.
Healthcare workers across the country and here at home have been working tirelessly to keep their skill sets sharp and to keep the community healthy during the COVID-19 pandemic.
Northside Medical is home to St. Clair County’s largest outpatient health care facility, serving over 5,000 patients throughout its six locations, and its innovations in the delivery of health care are widely known.
One of those innovations comes in the form of a six-member team inside Northside’s Health & Wellness department that stresses not only the importance of receiving proper medical attention when you are ill but also when you are healthy in order to stay healthy.
Working directly with each provider, the department serves as a convenient central hub for patients and provides the foundation to stay healthy – from flu shots to cancer screenings, wellness visits for women, depression screenings and everything in between.
The department was established as a part of the Northside team three years ago as the need for preventative health was on the rise. The idea, says Executive Director Dianna McCain, is to keep health care cost effective but also to do everything you possibly can to keep from being hospitalized.
“By the time a patient needs to be admitted to the hospital, it is almost a guarantee that they will also need to be treated for something completely different than for what they had to come for in the first place,” McCain said. “We want to do everything in our power to keep hospitalizations to a minimum.”
Nurse practitioners also can be found making house calls through the department. If a patient is unable to acquire transportation or cannot physically come into the facility for a visit, a member of the wellness team will come to them.
McCain said most lab work and X-rays can be done at the home. The visits have proven to be a great tool, not only during a pandemic, but also to several patients who would not otherwise receive care. Because individual providers don’t have the time to assess individual patient’s more in-depth needs, McCain says her department has been very successful in identifying these patients and serving them.
“We have seen instances when a diabetic patient’s blood sugar isn’t being maintained properly through medication and diet,” McCain said. “We can just touch base and see if we can come see them at home. Many times, it can be just as simple as a patient not drawing their insulin up correctly.”
In addition to running patient queries to call and schedule routine immunizations and screenings, McCain says the department has been able to extend monetary assistance when a need arises. McCain and her staff often work directly with other local organizations like the St. Clair County Coalition, The Christian Love Pantry, as well as several area churches to provide groceries, medication assistance and utility bill relief to some patients.
“It can be very bad if, for example, a diabetic doesn’t have adequate power or food available to them,” McCain said. We have been able to visit our patients at home, see what they need and even provide them with the right food they need to stay well.”
Northside patient and county native Andrea Nobles says she is beyond grateful for all the measures Northside Health & Wellness has done for her.
“When you get to be my age, things start coming up with your health,” Nobles said. “It is very assuring to know that I am not just a number but a person whose concerns are also my doctor’s concerns,” Nobles said. “I have lived here all my life, and I actually enjoy going to the doctor’s office now that we have Northside. We look out for each other.”
The majority of Alabamians who receive private health insurance can also qualify for incentives and breaks in premiums when they are proactive about their health. By receiving annual wellness checks and screenings, weight management, help with smoking cessation and women’s health screenings, for example, patients often see a discount in their monthly premiums and other incentives, like gift cards and entertainment vouchers.
“Health care costs are astronomical when you get into hospitalizations,” McCain said. “Ninety percent of costs come when a person goes to the hospital. We want to do everything in our power to keep a patient out of there, no matter what.”
